Privacy Policy

At Spark Utility Solutions Ltd., we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sparkutility.co.uk, and when you use our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, sex, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.

• Contact Information: Names, addresses, email addresses, and phone numbers.
• Billing Information: Payment details, service history.
• Service Usage Data: Energy consumption patterns, meter readings (for smart meter services).
• Technical Data: IP address, browser type, operating system, and website usage statistics collected via cookies and analytics tools.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Process service requests and manage accounts.
• Provide and improve our prepayment, smart metering, and energy management services.
• Personalize your experience and offer relevant tariff optimization advice.
• Communicate with you regarding our services, updates, and promotional offers.
• Monitor and analyze usage and trends to improve your experience with the Site.
• Comply with legal obligations and regulatory requirements.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, or safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are obligated to protect your information and use it only for the purposes for which they were engaged.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Policy for Children

We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.

6. Your Data Protection Rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

• The right to be informed: You have the right to know how your data is being processed.
• The right of access: You can request a copy of the personal data we hold about you.
• The right to rectification: You can ask us to correct inaccurate or incomplete data.
• The right to erasure ('the right to be forgotten'): You can request the deletion of your personal data under certain conditions.
• The right to restrict processing: You can request a restriction on the processing of your data under certain conditions.
• The right to data portability: You can request your data be transferred to another organization or directly to you.
• The right to object: You have the right to object to our processing of your personal data for certain purposes.
• Rights in relation to automated decision making and profiling: We do not engage in automated decision making or profiling that would have significant effects on you.

To exercise any of these rights, please contact us at info@sparkutility.co.uk.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Last Revised: 26 October 2023